Cesc- Oh, hello. I'd like to return this CD, please.
Carles- OK. What's the problem with it?
Cesc- Well, it's scratched and it jumps. It was scratched when I bought it.
Carles- Mmm, that's strange. When did you buy it?
Cesc- I only bought it yesterday.
Carles- Have you got the receipt?
Cesc- Yes, here you are.
Carles- Ok. Well, I can give you a refund, or do you want to choose another CD?
Cesc- I'll choose another one, thanks.
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